RIGHT THE FIRST TIME

Doesn't anybody do things right the first time anymore? Do we not teach children to take pride in their work? What was all that talk a while back about striving for excellence?

As a stay-at-home mom, I spend what seems like an inordinate amount of time monitoring follow up repairs on services rendered. I really don't see how working moms do it. It can be a full-time job.

I spent the entire summer trying to get things fixed around here. First, our 18-month mini-van starting making weird noises. We took the car to our regular mechanic, who suspected it was something major. Since the van was under warranty, he sent us back to the dealership. First trip, we were told that just a bolt was loose. Next day, noise switched to other side. Second try and a week later, we drove out of the place with a new front axle! Now the van drives like an old pick-up.

Once we got the van repaired, we took off on a 1,000 mile road trip. A rock flew off the truck in front of us on the interstate and cracked the windshield. We didn't see the crack until we returned home. A few days of the 100 degree Texas heat and the crack began to spread. Windshields can be replaced in your own driveway. How convenient!

First the wipers had been set too high. Second service call, adjust the wiper bolts. Next, they lost our check. I stopped payment at the bank. Company found the check in a trash can. Third service call, to issue new check minus the stop payment charge at the bank. Washed car, windshield leaking – fourth service call. I will have their phone number handy the next time it rains or I wash the car.

Next, the hot water heater was leaking. The 1979 model served us well. I called a plumber recommended by a trusted neighbor. Ch-ching. Replacement costs $750. Three days later, standing water again. Luckily the heater is in the garage and only the cement was soaked twice. Mold on the walls doesn't matter if it's in the garage, does it? Verdict - failed to tighten bolts correctly. What is it with this bolt thing?

There is one recent repair that only took one service call. The sprinkler system pipes broke underground. Half the front yard was flooded. It took most of a weekend to find the leak, dig the hole, repair the pipe, and refill the hole. But, no need for follow-up because the repair was done right the first time – by my husband!

We recently paid off our mortgage. What are we going to do with the extra money – pay for repairs! School is back in session. All is quiet, for now. You can reach me at home waiting for the next crisis.